Nicholas Ammazzalorso.
I make sure the tech just works.
I'm an IT specialist who thrives in busy environments. I handle the day-to-day chaos fixing broken laptops, setting up accounts, and troubleshooting WiFi so your team can actually do their jobs.
How I Work
I've been working remotely and supporting remote teams for years. I know how frustrating it is when a VPN drops or a password stops working right before a meeting. My goal is to prevent that frustration.
I don't just close tickets to get them off my list. I look for patterns. If five people have the same issue, I write a guide or fix the root cause so the sixth person doesn't have to call me.
From setting up a new hire's laptop so it's ready on Day 1, to helping a CEO getting connected at a conference, I handle the full range of IT support.
- Real Troubleshooting
- Clear Documentation
- Remote First Support
- Security Best Practices
The Backstory
A Lifelong Obsession
I didn't just fall into IT, I've been obsessed with technology since I was a kid. I took every tech class my high school offered and earned my first industry certification when I was just a freshman.
I went on to study Information Sciences and Technology at Penn State, but the learning didn't stop in the classroom.
In my free time, I run a dedicated home lab to test new technologies safely. I experiment with enterprise grade networking and virtualization so I can bring tested solutions to the workplace.
THE HOMELAB STACK
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Network Infrastructure Full Ubiquiti UniFi stack. I manage VLANs, firewall rules, and traffic inspection at home just like I do at work.
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Virtualization Hosting VMs and Docker Containers to experiment with Linux distros, self hosted services, and automation tools.
What I Use
My Toolkit
The tools I use daily to keep the lights on and the data safe.
Accounts & Access
Managing Devices
Support Tools & Environment
Samsara (Remote)
Keeping a fast growing remote company connected.
- High Volume: I handle 100+ tickets a week. I work fast, but I don't cut corners.
- Documentation: If I explain something twice, I write a guide for it. This helps users solve their own problems faster.
- Onboarding: I run the weekly Zoom sessions for new hires to make sure their first day isn't stressful.
Cenlar FSB
Massive infrastructure changes. I was a Team Lead for a project moving 4,500+ employees from physical desk phones to a softphone. It was challenging, but it let everyone work from home effectively.
Penn State University
High stakes support. I was the person the Office of the President called when things broke. When you're supporting top executives, there is no room for error.
Certifications
Okta Certified Professional
Identity and Access Management
Jamf Certified Associate (Jamf 100)
Mobile Device Management
Microsoft Certified | Azure Fundamentals (AZ-900)
Cloud Technologies
MTA | Windows Server Administration Fundamentals
Systems Administration
MTA | Security Fundamentals
Security
MTA | Networking Fundamentals
Networking
Real Impact
Writing the Manual
I realized I was answering the same questions over and over. So, I wrote the internal and user facing documentation. Now, team members can find a solution fast and users can find their own answers instantly, all while I can focus on the next problem.
Finding the Answer
I don't pretend to know everything, but I know how to learn anything. If I hit a problem I've never seen, I dig into the logs, read the docs, and research until I understand exactly how to fix it.
05. What's Next?
Let's Chat
I'm looking for a role where I can make a real difference. If you need someone who can just jump in and start fixing things, let's talk.
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