Nicholas Ammazzalorso.
I make sure the tech just works.
I'm an IT specialist who thrives in busy environments. I handle the day-to-day chaos—fixing broken laptops, setting up accounts, and troubleshooting WiFi so your team can actually do their jobs.
How I Work
I've been working remotely and supporting remote teams for years. I know how frustrating it is when a VPN drops or a password stops working right before a meeting. My goal is to prevent that frustration.
I don't just close tickets to get them off my list. I look for patterns. If five people have the same issue, I write a guide or fix the root cause so the sixth person doesn't have to call me.
From setting up a new hire's laptop so it's ready on Day 1, to helping a CEO getting connected at a conference, I handle the full range of IT support.
- Real Troubleshooting
- Clear Documentation
- Remote-First Support
- Security Best Practices
The Backstory
A Lifelong Obsession
I didn't just fall into IT; I've been obsessed with technology since I was a kid. I took every tech class my high school offered and earned my first industry certification when I was just a freshman.
I went on to study Information Sciences and Technology at Penn State, but the learning didn't stop in the classroom.
In my free time, I run a dedicated home lab to test new technologies safely. I experiment with enterprise-grade networking and virtualization so I can bring tested solutions to the workplace.
THE HOMELAB STACK
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Network Infrastructure Full Ubiquiti UniFi stack. I manage VLANs, firewall rules, and traffic inspection at home just like I do at work.
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Virtualization Hosting VMs and Docker Containers to experiment with Linux distros, self-hosted services, and automation tools.
What I Use
My Toolkit
The tools I use daily to keep the lights on and the data safe.
Accounts & Access
Managing Devices
Support Tools & Environment
Samsara (Remote)
Keeping a fast-growing remote company connected.
- High Volume: I handle 100+ tickets a week. I work fast, but I don't cut corners.
- Documentation: If I explain something twice, I write a guide for it. This helps users solve their own problems faster.
- Onboarding: I run the weekly Zoom sessions for new hires to make sure their first day isn't stressful.
Cenlar FSB
Massive infrastructure changes. I was a Team Lead for a project moving 4,500+ employees from physical desk phones to software-based calling apps. It was huge, but it let everyone work from home effectively.
Penn State University
High-stakes support. I was the person the Office of the President called when things broke. When you're supporting top executives, there is no room for error.
Real Impact
Writing the Manual
I realized I was answering the same questions over and over. So, I built out our internal Wiki. Now, users can find their own answers instantly, and I can focus on the harder problems.
Finding the Answer
I don't pretend to know everything, but I know how to learn anything. If I hit a problem I've never seen, I dig into the logs, read the docs, and research until I understand exactly how to fix it.
05. What's Next?
Let's Chat
I'm looking for a role where I can make a real difference. If you need someone who can just jump in and start fixing things, let's talk.
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